GENERAL
I DON’T KNOW WHAT MY RING SIZE IS. HOW DO I FIND OUT?
We highly recommend visiting a jeweller to have your ring size professionally measured as this is the most accurately way to obtain your ring size. If you are unable to do this and you have a ring that fits on the finger you would like to wear your new piece, the second best option would be to measure the inside diameter of that ring using a ruler. Please make sure to use the INSIDE measurement and measure in millimetres. We can use this measurement to calculate your ring size.
THE RING I LOVE IS NOT IN MY SIZE. CAN YOU RESIZE IT FOR ME?
This depends on the design of the ring. Rings with intricate detail on the band or full eternities may not be possible to resize and will need to be made in your desired size. We offer free resizing for two size up or down with every Southern Cross Jewels ring purchase that can be resized. If you need to resize more than two sizes we will quote a small surcharge depending on the ring.
DO I NEED TO SIGN UP TO BUY FROM SOUTHERN CROSS JEWELS?
No, you don’t have to sign up or create an account with us in order to place an order. However, creating an account is quick and easy and will allow you to move through our checkout process quicker, see your order history and save your shipping details for future purchases.
THE ITEM I LOVE IS SOLD OUT. HOW DO I ORDER THAT ITEM?
You can email us at hello@southerncrossjewels.co.za with either the item SKU (the 6-digit number above the product description), an image or a screenshot of the product page. Please keep in mind that if we do not have it in stock, the item may need to be manufactured which takes between 4 to 6 weeks.
CAN I CHANGE MY ORDER ONCE I HAVE PLACED IT?
Only items in stock can be changed before shipping. Credit payment will only be re-imbursed once reflected in our account.
WILL MY ITEM BE INSURED?
All jewellery and loose stones will remain the responsibility and property of Southern Cross Jewels until signed for on behalf of the recipient.
DO YOU DO ENGRAVINGS?
Engravings can be done as an additional service and the cost will be quoted accordingly
CUSTOM DESIGNS
CAN I HAVE SOMETHING CUSTOM-MADE IN SILVER?
Yes of course!
WHAT SHOULD MY BUDGET BE FOR A CUSTOM MADE RING?
The price of a custom piece varies depending on the type of metal and stones used. Silver is more affordable than gold and 18ct gold is more expensive than 9ct gold. Diamonds and precious stones such as rubies and sapphires are generally more expensive than semi-precious stones.
Having a budget in mind helps us design the perfect piece for you and your affordability.
WHAT TYPE OF GOLD DO YOU WORK WITH?
We work with 9, 14 and 18 carat gold in yellow, white and rose.
DO YOU WORK WITH PLATINUM?
Yes, we can manufacture most items in platinum.
CAN I PROVIDE MY OWN STONES?
You are welcome to provide your own gemstones, however, we cannot insure them and the risk remains the clients’ if something should happen in manufacture.
We stock a large selection of stones and highly recommend that you choose one of our stones for your custom piece. As we only buy from reputable suppliers you can rest assured our stones have been tested for authenticity and quality.
ARE YOU ABLE TO SOURCE A STONE FOR ME?
This hugely depends on the type and size of the stones and varies on a case by case basis. Feel free to get in touch with us and we will try our best to assist.
HOW LONG DOES THE CUSTOM DESIGN PROCESS TAKE?
Once you have approved the final design, manufacturing takes 4 to 6 weeks.
WHAT IF MY RING DOESN’T FIT?
This is why it is important to order the correct ring size. Resizing can be done at most gold- or silversmiths and would be more affordable than couriering back and forth. We can however resize your ring. We offer free resizing for two size up or down with every Southern Cross Jewels ring purchase that can be resized. If you need to resize more than two sizes we will quote a small surcharge depending on the ring.
CAN I STILL HAVE A CUSTOM PIECE MADE IF I DON’T LIVE IN SOUTH AFRICA?
Of course! Many of our custom design pieces have been for international clients. We do online consultations and correspond via Zoom, email and Skype.
Thanks to CAD technology, sharing design concepts are easier than ever! You will be able to visualise your creation before production begins through realistic 3D renderings.