Lorelli

Love the design, but wish it was a little more "you"? We are happy to customise any of our existing designs by swapping out gold colours (free of charge), substituting detailing stones, or laser-engraving the metal with any text or simple graphic of your choosing.

Please reach out to our customer care team with your customisation requests and a team member will be available to assist.

Please note that customised pieces fall under our standard manufacturing period of 2-3 weeks from the date of purchase.

All of our pendants are sold as separate pieces, and chains are not included with each pendant purchased.

While our pendants are paired with chains for product photographs, please ensure that you have a chain at home or purchase a chain from our store to pair with your pendant.

You can browse our specialised chains for pendant pairing here.

For our full policy, please visit our shipping & delivery page here.

• We offer free domestic shipping on any orders made over our R2 000 threshold, and internationally on orders above 750 USD.
• Our average domestic delivery ETA is 2 - 5 working days from the date of purchase.
• Please contact us directly if you need to update any shipping details or contact information related to your order.

We have a no-questions-asked returns policy on any Southern Cross Jewels piece that arrives and does not 100% meet your expectations, under the following conditions:

• You reach out to our customer care team ASAP to organise the return/refund of your piece.
• The piece is returned to our designated drop-off point in Cape Town within 7 (seven) days of its initial arrival with you.
• The piece is returned with its original packaging intact and secured, and the piece is in its original, unused, saleable condition.

For our full policy, please visit our Refunds, Returns & Exchanges page here.